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Trust & securityPalmX doesn't hold your funds or your biometric data — a regulated payments partner does. Here's exactly how that works across palm, QR and split.
PalmX is an e-wallet ecosystem: one balance you top up, then spend by palm, by QR or with your virtual card. The regulated parts — holding your money and custodying sensitive data — sit with our payments partner OPay, a multinational financial technology company.
OPay is a multinational financial technology company. Your funds are held with them and regulated by the State Bank of Pakistan. PalmX never takes custody of your balance, whether you spend it by palm, by QR or through a bill split.
Not your hand. The scanner converts the combined image into an encrypted numeric token — your palm signature — and discards the picture. Neither the reader nor our systems store a photograph of your hand on the device. That token is custodied by our regulated payments partner, the same arrangement a bank uses for your card details.
You hover your hand — no pressing a scanner, no tapping a keypad, no handing over a card. Nothing is shared between customers, and you leave nothing behind on a surface.
No. A photograph doesn't contain what the reader measures, and the reader only completes a scan for a hand held over it in person. There's also no stored image of your hand anywhere to steal — see below.
An encrypted numeric token — your palm signature — and nothing else. The reader captures the combined image of your palm, encrypts it immediately, converts it into that token and discards the picture; no photograph or scan of your hand is retained on the device or anywhere else. That key can't be reversed into an image, is different for every person, and is meaningless to anyone outside the system that issued it. It's the same principle banks use for card data: the sensitive original is replaced by a token, and the token is what moves around.
No — there is one PalmX balance. Palm Pay, QR Pay, transfers and bill splits all draw on the same funds, held with our payments partner. That single balance is what lets a split settle instantly between members.
Wallet to wallet, on the same rails, inside the regulated partner's system. Because nothing leaves for an interbank transfer, each person's share moves the moment they approve the request — and every leg of it is a recorded transaction you can see in your activity feed.
You can close your PalmX account and request deletion of your palm enrolment at any time — whether you're leaving a campus, changing city or simply done with it. Withdrawal of any remaining balance follows the standard process of our payments partner.
Café refunds return to your PalmX balance, normally the same day. Anything that looks like a duplicate or incorrect charge — including a split request you didn't expect — can be raised from the transaction in the app and is handled with our payments partner under their standard dispute process.
OPay — a multinational financial technology company — is our payments partner and holds the funds, regulated by the State Bank of Pakistan. PalmX operates as a technology product on top of that infrastructure — it is not itself a licensed bank or payments institution, and never takes custody of your balance.
Powered by OPay
Funds regulated by the State Bank of Pakistan
Your funds are held with OPay, a multinational financial technology company, and regulated by the State Bank of Pakistan. PalmX is an e-wallet ecosystem — it doesn't hold your balance itself.
Claim your membership ahead of the LUMS launch on 30 November 2026.